General sale terms

Marteliè has an online purchase service so that you can buy any of the products we offer on our website.

The owner of this web page is Lua and Anneta S.L., with address C/ de la Palla, 5. 08002 Barcelona with C.I.F. B 66730797 and registered in the Commercial Registry of Barcelona at VOLUM 45287, PAGE 104, GENERAL SECTION, SHEET B 482921, REGISTRATION 1. Contact e-mail: info@martelie.com.

The general sales conditions of the products on our website must be accepted by you and consists of the following terms and conditions:

In order to make a purchase on our website, you need to be of age 18 years old.

Items for sale have the following specifications:

– Description
– Images
– Performance materials
– Available sizes (if applicable)
– Price

The items will be purchased after they are selected and added to the shopping bag. This will include the reference, the size (if applicable), and the price with taxes included. It does not include shipping costs, which will be specified depending on the place of purchase and the total amount of the order.

In order to be able to make a purchase the personal information of the buyer will be requested, being these incorporated in our database to be able to process the order. The data will be treated according to what is included in the Privacy Policy.

When completing the order of purchase, and after completing the requested data, we will inform the customer of the order requested. This information will consist on the reference of the article/s, the total price (with taxes and transport included) and the shipping address. The buyer must confirm this information to complete the purchase process.

Marteliè will send a confirmation message of the order to the email address provided by the client. The maximum reception time of this message is 24 hours.

In the event that any of the requested products are not immediately available, Marteliè will contact the buyer to inform of the expected delivery time. If it was not accepted, the amount paid would be refunded.

The articles will be received from 3 to 4 business days approximately for national orders, 4 to 5 business days for European orders and 8 to 10 business days for international orders.

The customer service department in case of doubt, inquiry or claim is available at info@martelie.com or at the address C / de la Palla, 5. 08002 Barcelona. In this same direction, the user may exercise the right of access, rectification, cancellation and opposition, to the processing of their personal data by attaching a copy of their identity document on both sides.