Shipments and refunds

Shipments

All the orders will be sent up to 48 hours from the reception.

Shipments by certified mail

The delivery time for national orders is 3 – 4 working days from its reception, except Canary Islands*. The shipping price is 5 € and free for orders superior to 80 €.

The delivery time for European Countries is 4 – 5 working days from its reception. The shipping price is 8 € and free for orders superior to 200 €.

The delivery time for the rest of the world orders is 8 – 10 working days from its reception. The shipping price is 10 € and free for orders superior to 300 €.

Shipments by MRW

The delivery time for national orders is 24 – 48 hours from its reception, except Canary Islands*. The shipping price is 10 € and free for orders superior to 80 €.

The delivery time for European Countries is 3 – 4 working days from its reception. The shipping price is 45 € and free for orders superior to 200 €.

The maximum delivery time for the rest of the world orders is 7 working days from its reception. The shipping price is 70 € and free for orders superior to 300 €.

* For orders to the Balearic Islands, Canary Islands and Andorra, contact us at info@martelie.com.

Changes and refunds

All the pieces received may be refunded in the following cases:

  • If you receive them in bad condition.
  • If the size requested is wrong.
  • If you wish to change it for another piece.

The return should be done in maximum 30 days from the reception of the order. The piece should arrive in perfect conditions and not used.

If the piece may be received in bad conditions, it will be replaced with no cost for the customer. In the other two cases, the devolution will be done by the customer and she/he will have to pay the new shipping costs.

For any doubt, please contact us at info@martelie.com.