FAQs
Frequently Asked Questions
Everything you need to know about shipping, sizes, returns and jewelry care.
All orders are processed within a maximum of 48 hours of receipt. From there, delivery time depends on the destination:
- Domestic (Spain): 3 business days (standard shipping) or 1 business day with express shipping (24h).
- European countries: 4-7 business days.
- International (outside Europe): 10-15 business days.
- United States: 10-15 business days.
* For shipments to the Balearic Islands, Canary Islands and Andorra, please contact us at info@martelie.com.
| Destination | Standard | Express (24h) | Free shipping from |
|---|---|---|---|
| Domestic | 5 € | 10 € | 80 € |
| Europe | 8 € | — | 200 € |
| International (outside Europe) | 10 € | — | 300 € |
| United States | 40 € | — | 300 € |
Yes. To confirm exact times and costs for these destinations, email us at info@martelie.com before placing your order.
There are two simple ways to measure your finger without needing to print anything:
- Take a ring that fits you well and measure the inner diameter with a ruler (from one side to the other, on the inside).
- Wrap a thread or a strip of paper around your finger, mark where it crosses, and measure that length (the circumference).
On each product page you’ll find a size calculator (“Size Guide”) where you can enter this measurement and it will tell you the exact size.
| ES Size | mm | US | EU |
|---|---|---|---|
| 6 | 14.64 | 3¾ | 46 |
| 8 | 15.28 | 4¾ | 48 |
| 10 | 15.92 | 5½ | 50 |
| 12 | 16.56 | 6 | 52 |
| 14 | 17.19 | 7 | 54 |
| 16 | 17.83 | 7¾ | 56 |
| 18 | 18.47 | 8½ | 58 |
| 20 | 19.10 | 9 | 60 |
| 22 | 19.74 | 10 | 62 |
| 24 | 20.38 | 10¾ | 64 |
| 26 | 21.01 | 11½ | 66 |
| 28 | 21.65 | 12½ | 68 |
If your size falls between two sizes on the list, we recommend choosing the larger one for more comfort. If you need a special size, contact us and we’ll make the piece to measure.
Yes, all jewelry can be returned in the following cases:
- The piece arrives in poor condition.
- The size requested is not correct.
- The customer wants to exchange the piece for another item.
The return must be made within a maximum of 30 days of receiving the shipment, and the piece must arrive with no visible signs of use.
If the piece arrived in poor condition, we replace it at no cost to you. In all other cases (size or item exchange), return shipping is the customer’s responsibility and the corresponding new shipping costs must be paid.
Email us at info@martelie.com with your order number and reason, and we’ll guide you through the next steps.
All Marteliè jewelry is made with 925 sterling silver. In a container with warm water, add a little soap and clean the piece with a small brush (toothbrushes work very well, since they’re soft and won’t scratch). For gold-plated or black rhodium-plated jewelry, handle with extra care.
- Don’t sleep while wearing your jewelry.
- Avoid contact with soaps and detergents, which can damage the shine and plating.
- Don’t swim in pools or the sea while wearing your jewelry: chlorine and seawater can damage it.
- Don’t exercise while wearing your jewelry: sweat can cause it to lose its shine.
- Avoid applying perfume or cologne directly onto your jewelry.